Please read through our FAQ´s below before sending a message. If you can´t find an answer please use the form at the bottom of this page to get in touch with our customer support team. Thank you
I haven´t received my login details yet.
Have you checked your Spam folder? Please look in the Spam folder and mark the email as ´no junk´ so that future emails land in your inbox. Thank you.
I can´t log in. My login details aren´t working.
Try clearing your cache. To do this you simply need to delete the search history in your browser. Then try logging in again, it´s going to work this time. If it doesn´t please reset your password using the ´forgot your password´ link under the login form. If it still doesn´t work, please contact support and we´ll reset your password manually. Thank you.
I can´t find the course(s) I signed up for.
You might have used a different email address for a previous purchase and now you have 2 accounts with us. Please check the confirmation email of your last purchase to see the login details.
You might also have ordered the course on one of Lone´s other websites. In this case, you need to get in touch with firstname.lastname@example.org.
The courses you have purchased on this website appear under the ´My courses´ tab and at the top of the page under the main menu. If you can´t see it there then please contact us and we’ll figure out what´s happening.